We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest.
Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions within Hungary.
What we do:
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The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.Your day to day responsibilities are:
As an eLearning Specialist, you are responsible for executing Learning system data maintenance and administrative activities directly related to eLearning and content management mostly focusing on testing of all eLearnings in a timely and accurate manner in support of Learning business processes. You are also contributing to the continuous improvement of the People Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of People Support Solutions.
As a qualified expert, you:
Service Delivery
Execute system data maintenance and administrative activities directly related to eLearning and content management in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support.
Focusing on testing the functionality of all eLearning courses.
Provide customer service on eLearning related activities, such as inquiry resolution, request management, and trouble-shooting.
Supports the Global Learning Center of Excellence and our business customers with system maintenance and project activities.
Cooperate effectively with team members with daily work and projects.
Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of learning.
Actively participate in the development and implementation of Roche Learning continuous improvement initiatives
Actively participate in workshops, meetings and work-related team events
Provide guidance and advisory to the learning community at all levels.
Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
Update SWIs and local SOP documentation
Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.
Ensure consistent and reliable service delivery for customers serviced.
Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns
Ensure end to end ownership of resolution
Ensure operations according to defined KPIs and SLAs.
Ensure regulatory compliance in line with the countries, customers, and regulations.
Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
Cross-Functional Collaboration
Build relationships with HR/Learning colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
Collaborate with peers within region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
Achieve our People Support Solutions vision by driving global consistency through collaboration.
Outputs & Deliverables
Continuous contribution to the improvement of the performance of the Shared Service Centre
Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)
What can you bring to our team:
In this role you will be working within a team of eLearning Specialists focusing on eLearning request and content management from all customer groups and across various functions and levels within the organization.
You bring the following skills and competencies:
Experience in a shared service center, preferably in a Learning/HR services environment.
Experience with Cornerstone or other cloud-based learning management solutions preferred
Attention to detail
Learning and development know-how.
Knowledge of eLearning processes an advantage
Strong customer service & interpersonal skills
Excellent communication skills & team player
Excellent problem solving/analytical abilities
Proven track record of being able to deliver in a matrix organization.
Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
Ability to thrive in an ambiguous and multicultural environment working across borders.
Experience of effectively working in a matrix organisation across geographies and divisions.
Ability to navigate complex Learning data structure
Ability to work in a fast-paced and changing environment
Core capabilities include:
Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)
Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)
Further requirements:
We are seeking an individual with a degree and 1-3 years of related experience in a Learning/HR area and/or working experience in a team and service delivery or customer care environment.
Experienced and efficient handling of standard IT-applications, preferably Google suite and eLearning content.
You bring the following qualifications: University degree, HR preferred
Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)
In exchange we provide you with:
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, language allowance (if the position requires extra language), Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 1400 employees in Hungary.
Roche is an Equal Opportunity Employer.
